Frequently Asked Question

Should you receive a Quarantined Email notice from CDAS, click on one of the options given in the Actions column next to the email details:

The options are:

• Request Release - to have the email released from quarantine as it seems genuine
• Request Blacklist - to have the sender prevented from sending you any more emails
• Request Whitelist - to have the sender added to your whitelist so further emails from them are not quarantined by mistake. (NOT recommended as there are multiple examples of mailboxes being hacked/compromised and genuine addresses being used to send out scam emails.)

Clikcing an option will take you to the CDAS portal where you will be able to complete yo