Frequently Asked Question
Email: "Missing" email in Outlook 2016 and Focused Inbox
Last Updated 4 years ago
Log in to Outlook on line - http://outlook.office365.com - and check to see if the emails are appearing in the Outlook Web Access version in case it is a problem with synchronisation between on-line and local Outlook.
Places to check:
- Junk folder
- Spam Folder (sometimes created by anti-virus products)
- Clutter folder
- Unwanted folder
One can also click on Folder >> View on Server Online View in the Outlook ribbon (depends upon Outlook version & feature updates):
There is a Focused" and "Other" Inbox feature that may be active on some versions of Outlook (local and on-line) that may split where emails are displayed. This is Outlook trying to be helpful but can cause confusion and can be turned off: